Webinar 2 · 16 September 2026 · On demand

A Practical Guide to Conducting In-Trial Patient Interviews

In our second Xtalks webinar, CLINIGMA's CEO, Jens Harald Kongsø, COO, Julie Perch, and Scientific Lead, Linda Nelsen, looked at in-trial patient interviews from the sponsor's operational perspective. They covered the full journey: defining what the interviews need to answer, planning and preparing the study, conducting the interviews, and analysing, reporting and archiving the results. Watch the full session on Xtalks, or use the short clips below to go straight to a specific topic.

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QUESTIONS FROM THE AUDIENCE

Answers from the session

A written Q&A from the questions raised during the live webinar.

If consent was given at the start of the trial, should participants be reminded that they can opt out of the interview?

Yes. The informed consent form covers the interview, but it is good practice to restate consent at the start of each interview, confirming that the participant agrees to be interviewed and recorded. Very few participants decline, and those who do tend to say so clearly. Either way, they should always have the chance.

Can in-trial patient interviews be limited to a single country, such as the US?

It depends on how the data will be used. The FDA accepts patient experience data from several countries, while other regulators, such as Japan's, expect to see data from their own patient population. There is also a scientific question. Experiences of a disease and its treatment can differ across countries and cultures, including age distributions and sensitivity around certain topics. Limiting interviews to one country removes that understanding.

Can the interview recording be deleted once it has been transcribed?

No. Under ICH-GCP, the recording is the source data. Without it, it is hard to prove that the transcript is accurate, or even that the interview took place. A transcript is also an interpretation of the recording rather than a true copy, so it cannot replace the source in an audit or inspection.

How much extra work do in-trial patient interviews create for clinical sites?

Very little, if the process is set up well. With a single system for sites to access and notifications whenever a patient is ready to be scheduled, the site's part should take no more than five minutes per patient. Safety reporting can also be kept proportionate. For non-serious adverse events, interviewers can ask whether the patient has already reported the event to the site, while serious events are always reported.

WEBINAR
03
COMING NEXT
December 2026

Patient Safety and Pharmacovigilance in In-Trial Patient Interviews

Webinar 3 is coming in December. We will look at how patient safety and safety reporting work in in-trial patient interviews, and what sponsors need to have in place. Details to follow.

See the full series